Order Cancellation Policy
At Domvirel, we aim to provide a transparent and customer-friendly shopping experience. If you need to cancel an order, please review the following conditions carefully.
1. Cancellation Eligibility
Orders can only be cancelled before they enter the processing, packaging, or shipping stage. Once an order has been processed or dispatched, it can no longer be cancelled.
2. How to Request Cancellation
To request an order cancellation, please contact our customer service team as soon as possible and include your order number and purchase details. Our team will review your request and confirm whether cancellation is possible.
3. Refund Processing
If your cancellation is approved, the refund will be issued to your original payment method.
Refund processing time is typically 1–5 business days, depending on your payment provider or bank.
4. Important Notes
- Cancellation requests are not guaranteed once processing has started
- Processing speed may vary during peak periods or promotions
- Any promotional discounts applied will be adjusted in the refund amount if applicable
5. Contact Information
For cancellation requests or assistance, please reach out to us:
Address: 5100 Fawn Dr, Killeen, TX, 76542, United States
Email: team@domvirel.com
Phone: +1 (239) 209- 2352
Customer Service Hours: Mon–Fri, 9:00 AM–6:00 PM CST
We recommend contacting us promptly to increase the chance of successful cancellation.