Return & Exchange Policy

At Domvirel, we are committed to providing a clear and reliable shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions below.

Return Window 30 Days

Customers may request a return or exchange within 30 days from the date of delivery. Requests submitted after this period will not be accepted.

Eligibility Requirements

To qualify for a return or exchange, items must meet the following conditions:

Unused, unassembled, and in original condition
All original packaging, accessories, and manuals included
No signs of damage, wear, or modification
Proof of purchase is required

Items such as final sale, customized products, or clearance items may not be eligible.

Return Label Included

A return shipping label is included inside the original package for your convenience.
Please use this label when returning your item to ensure smooth tracking and processing.
If the label is missing or damaged, please contact our support team before shipping.

Return Process

Contact customer service with your order number and reason for return
Repack the item securely in its original packaging
Attach the provided return label to the parcel
Drop off the package at the designated carrier
Once received and inspected, refund or exchange will be processed

Refund Processing Time 1–5 Business Days

After inspection and approval, refunds will be issued to the original payment method within 1–5 business days.
Processing time may vary depending on your bank or payment provider.

Exchange Policy

Exchanges are subject to product availability. If the requested item is unavailable, you may choose an alternative product or request a refund.

Important Notes